711ph Privacy Policy

711ph ("we," "us," or "our") is committed to protecting the privacy and personal data of every Filipino player who registers and plays on the 711ph online gaming platform. This Privacy Policy ("Policy") describes how 711ph collects, uses, stores, shares, and protects personal information in connection with the operation of the 711ph website at 711ph.biz and all associated gaming services (collectively, the "Service").

This Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission of the Philippines. 711ph also observes applicable PAGCOR regulations regarding the handling of player information in the context of online gaming operations.

Please read this Policy carefully. If you have questions about how 711ph handles your personal data, the contact details of our Data Protection Officer are provided in Section 14 of this Policy.

For the purposes of the Philippine Data Privacy Act of 2012, 711ph is the personal information controller in respect of all personal data processed in connection with the Service. This means 711ph determines the purposes for which, and the manner in which, your personal information is processed.

Where 711ph engages third-party service providers to process personal data on its behalf — for example, payment processors, KYC verification providers, or technology infrastructure partners — those providers act as personal information processors and are contractually obligated to process data only in accordance with 711ph's instructions and applicable Philippine data protection law.

711ph collects personal data from players through several channels, including registration forms, KYC verification submissions, payment transactions, customer support interactions, and automated platform activity logging. The categories of data we collect include:

When you create a 711ph account, we collect: full legal name, date of birth, username, email address, and Philippine mobile number. This data is required to establish and maintain your account and to verify your eligibility to use the Service.

As required under PAGCOR regulations and anti-money laundering obligations, 711ph may request government-issued identification documents (such as a Philippine passport, driver's licence, SSS/UMID card, or PhilSys national ID), proof of residential address, and confirmation of payment method ownership. This data is processed solely for verification and regulatory compliance purposes.

711ph collects records of all deposit and withdrawal transactions, including transaction amounts, payment method references (e.g., partial GCash account identifiers), timestamps, and transaction status. We do not store full bank account credentials or complete card numbers on our servers.

We collect records of all games played, wagers placed, game outcomes, bonus usage, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting to PAGCOR as required.

When you access the 711ph platform, we automatically collect technical data including IP address, device type, browser type and version, operating system, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimisation.

711ph uses the personal data we collect for the following purposes:

• Account Creation and Management: To register your 711ph account, authenticate your login, manage your account balance, and maintain your player profile.
• Service Delivery: To provide access to games, process deposits and withdrawals through GCash, PayMaya, BPI, BDO, and other accepted payment methods, and deliver customer support.
• Legal and Regulatory Compliance: To meet 711ph's obligations under PAGCOR regulations, the Anti-Money Laundering Act of the Philippines (Republic Act No. 9160, as amended), and other applicable Philippine legislation. This includes mandatory reporting obligations and record-keeping requirements.
• Identity and Age Verification: To confirm that all 711ph players are at least 21 years of age, as required by PAGCOR's responsible gaming framework, and to prevent the use of the platform by ineligible individuals.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and other prohibited conduct on the platform.
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour and to enforce player-requested responsible gaming tools such as deposit limits, loss limits, and self-exclusion.
• Platform Improvement: To analyse aggregated usage data for the purpose of improving game performance, user experience, and platform features.
• Player Communications: To send account-related notifications, transaction confirmations, and, where you have provided consent, promotional communications about 711ph offers and new games.

Under the Philippine Data Privacy Act of 2012, 711ph processes personal data on the basis of one or more of the following lawful grounds:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and 711ph — specifically, the Terms and Conditions governing your use of the Service. Without this processing, 711ph cannot provide the gaming services you have requested.
• Legal Obligation: Processing is required to comply with legal obligations applicable to 711ph, including PAGCOR licensing requirements, Anti-Money Laundering Act compliance, and mandatory reporting obligations.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by 711ph, including fraud prevention, platform security, responsible gaming monitoring, and service improvement, where those interests are not overridden by your privacy rights.
• Consent: Where 711ph processes personal data for purposes not covered by the above grounds (for example, the sending of marketing communications), we will seek your explicit consent and provide you with a clear mechanism to withdraw that consent at any time.

The 711ph platform uses cookies and similar tracking technologies to provide core platform functionality, improve user experience, and support security monitoring. The categories of cookies used include:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in to your 711ph account during a browsing session.
• Functional Cookies: Remember your preferences such as language settings and game lobby view options to personalise your 711ph experience.
• Security Cookies: Used to detect and prevent fraudulent activity, including cookies that assist in identifying suspicious login patterns or unusual account activity.
• Analytics Cookies: Aggregate, anonymised data used to understand how players use the 711ph platform, which games are most popular, and where technical issues occur, helping us improve the Service over time.

You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair the functionality of the 711ph platform, including your ability to log in and access games.

711ph does not sell, rent, or trade your personal data to third parties. We may share personal data with third parties only in the following circumstances:

• Payment Processors: 711ph shares necessary financial data with payment service providers (including GCash, PayMaya, and partner banks) to process your deposits and withdrawals. These providers process data as personal information processors under contractual obligations consistent with Philippine data protection law.
• KYC and Identity Verification Providers: Identity documents submitted for KYC verification may be processed by third-party verification service providers engaged by 711ph. These providers act under data processing agreements and are prohibited from using your data for any other purpose.
• Regulatory Authorities: 711ph is legally required to disclose certain player information to PAGCOR and, in cases involving suspected money laundering or other financial crimes, to the Anti-Money Laundering Council (AMLC) of the Philippines. Such disclosures are made solely to comply with legal obligations.
• Law Enforcement: Where required by a valid court order, subpoena, or law enforcement request issued under Philippine law, 711ph will disclose personal data to the relevant authority.
• Technology Service Providers: 711ph engages third-party technology providers for services such as cloud hosting, IT security, and platform analytics. These providers access data only to the extent necessary to deliver their contracted services and are bound by strict data processing agreements.

No international transfer of personal data outside the Philippines will be undertaken by 711ph without appropriate safeguards in compliance with the cross-border transfer provisions of the Philippine Data Privacy Act.

711ph implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and 711ph servers;
• Encryption at rest for sensitive personal data and financial records stored on 711ph infrastructure;
• Strict access controls ensuring that personal data is accessible only to 711ph personnel who require it to perform their job functions;
• Regular security vulnerability assessments and penetration testing of platform systems;
• Multi-factor authentication requirements for 711ph staff accessing systems that contain personal data;
• Incident response procedures for the detection, investigation, and notification of personal data breaches in accordance with the notification requirements of the National Privacy Commission.

While 711ph takes all reasonable steps to protect your data, no digital transmission or storage system is completely immune to breach. In the event of a personal data breach that poses a risk to your rights and freedoms, 711ph will notify affected players and the National Privacy Commission in accordance with applicable requirements.

711ph retains personal data for the duration of your account relationship with us and for such additional period as may be required by applicable law. Specific retention periods include:

• Account and Identity Data: Retained for the lifetime of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements and applicable Philippine law.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, as required under the Anti-Money Laundering Act of the Philippines.
• KYC Documents: Retained for a minimum of five (5) years from the date of verification, in accordance with PAGCOR and AMLC requirements.
• Gaming Activity Records: Retained for the lifetime of your account and for three (3) years following account closure, unless a longer retention period is required by PAGCOR.
• Customer Support Communications: Retained for two (2) years from the date of the interaction.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

Under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by 711ph. You may exercise any of these rights by contacting the 711ph Data Protection Officer through the channels set out in Section 14.

711ph will respond to all data rights requests within thirty (30) calendar days of receipt. If your request is complex or 711ph receives a high volume of requests, this period may be extended by a further sixty (60) days, with notification to you of the extension. You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that 711ph has processed your personal data unlawfully.

The 711ph platform is strictly intended for adults aged 21 years and above. 711ph does not knowingly collect personal data from any person under the age of 21. Registration on the 711ph platform by any person under 21 is prohibited, and any account found to belong to a person under 21 will be immediately closed with any balance returned subject to verification.

If you believe that 711ph has inadvertently collected personal data from a person under the age of 21, please contact our Data Protection Officer immediately using the details in Section 14. We will take prompt action to delete any such data from our records.

711ph uses gaming activity data as part of its responsible gaming programme to identify patterns that may indicate problem gambling behaviour. This monitoring is conducted in the genuine interest of player protection and is required by PAGCOR's responsible gaming framework.

Where 711ph's responsible gaming monitoring identifies concerning patterns, we may:

• Send you a responsible gaming check-in communication;
• Prompt you to review and set deposit, loss, or session time limits;
• In serious cases, temporarily restrict account activity pending player engagement with responsible gaming support.

Personal data related to self-exclusion requests is handled with the highest level of confidentiality and sensitivity. Self-exclusion records are retained for the duration of the exclusion period and for a period thereafter to ensure the exclusion remains effective in the event of an application to re-register.

If you are concerned about your gambling or the gambling of someone you know in the Philippines, please reach out to 711ph support via 24/7 live chat, who can connect you with relevant responsible gaming resources.

711ph reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in applicable Philippine law, regulatory guidance from PAGCOR or the National Privacy Commission, changes in 711ph's data processing practices, or improvements in our approach to player privacy.

Where changes to this Policy are material — that is, where they significantly affect your rights or the way 711ph processes your personal data — 711ph will notify registered players through in-platform notifications and, where appropriate, by email to the address on file.

The effective date of the current version of this Policy is shown at the top of this document. Your continued use of the 711ph platform following publication of any amended Policy constitutes your acknowledgment of the changes. If you do not agree with any amendment, you may exercise your right to close your account as set out in the 711ph Terms and Conditions.

For any questions, concerns, or requests relating to this Privacy Policy, the processing of your personal data, or the exercise of your data rights, you may contact 711ph through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week on the 711ph platform. When initiating contact for a privacy matter, please identify your inquiry as a "Data Privacy Request" so it is routed to the appropriate team promptly.
• Email: [email protected] — please include "Privacy" in the subject line.

711ph will acknowledge receipt of your privacy request within two (2) business days and will provide a substantive response within thirty (30) calendar days, or within the extended timeframe permitted under the Philippine Data Privacy Act where applicable.

If you are not satisfied with 711ph's response to a privacy inquiry, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (privacy.gov.ph — reference for information only, not a clickable link), which is the supervisory authority responsible for enforcing the Data Privacy Act in the Philippines.